Medical Spa Policies/Procedures

Hours of Operation

Kingwood Skin Essentials Med Spa is open Monday-Friday from 9am to 5pm. Late appointments are available certain days of the week and by appointment only. We strongly recommend scheduling your appointment in advance to secure the time and date you are looking for. Scheduling appointments last minute might result not being able to accommodate your requests.

Medical Grade Skin/Body Treatments and Products

Kingwood Skin Essentials aims for each customer to be 100% satisfied with our services and products and commit our best efforts to make certain your skin care goals are met. Due to the Medical Grade value of these services and products –skin reactions and sensitivities are normal and vary from person to person. We ask that you keep realistic expectations and to realize you may need several treatments to achieve your goal. We highly encourage you to have a regimen set up with your technician to follow with us and to follow at home.

Cancellation Policies and Fees

Your spa treatment times are reserved especially for you. Cancellations/rescheduling requests that occur less than 24 hours before the scheduled appointment are subject to a $50 Cancellation fee. Please notify us at least 24 hours in advance should you need to cancel or reschedule. Any patients with two or more consecutive cancellations with less than 24 hours of notice will be expected to prepay for their next scheduled service prior to booking the appointment. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who have requested an appointment for the same time. Additionally, some of our staff will be functioning in an “on call” status and can have travelled to the spa specifically for your service. When you schedule your appointment with us, you are agreeing to these policies. We value your business and appreciate your cooperation with our cancellation policy as a courtesy to our team and other clients.

Invoice Disclosure

Kingwood Skin Essentials stands behind all of its’ services and products. All the services and products we offer are considered elective procedures and not of medical necessity. Insurance will not cover any of the services or products we offer.  We have a firm No Return/Refund policy. There are No Refunds on services or products at anytime.

Gift Certificates/Pre-paid Packages

Gift certificates and pre-paid services have a 1-year expiration date from the date of purchase. If an appointment was missed and not canceled before the 24-hour requirement—the gift certificate and/or the pre-paid service will be charged.

Care Credit

We do accept Care Credit and depending upon the amount you spend–you can get up to 6 months of 0% interest on your services. Must bring two forms of ID if making a purchase with Care Credit and Care Credit account must be in your name or we need to have the owner of the account consent to purchase. If you would like to apply for credit card, please click here to apply.   We do not accept Care Credit on services that have a discount greater than 25% off.

Allē/Aspire/Xperience+

We do offer a rewards program through Allē and Aspire rewards. You can earn points with Allē for all your Allergan based purchases such as Skin Medica, Botox, Juvederm, Voluma and Kybella and Aspire Rewards for all your Galderma based purchases such as Dysport, Sculptra, Lyft, Restalyne Products and SILK.  If you are not enrolled our staff will be more than happy to assist you in enrolling. We will issue points for every product purchase you make with us. If you are already enrolled, please inform check-out that you are a member so that we can give you points if needed. We do not keep track of when points are expiring and are not responsible if a coupon expires. Please make sure you give the front office all the information needed to process a coupon at the time of service check out. We will not be able to validate your coupon if you do not have it with you at check-out. If you would like to learn more about Allē, please click here.  If you would like to learn more about Aspire Rewards, please click here. If you would like to learn more about Xperience 2.0 with Merz, please click here.

What payment methods are accepted?

Payment options we accept at Kingwood Skin Essentials are Visa, MasterCard, American Express, PayPal, or one of our financing options Cherry or Care Credit.  Paper Checks will not be accepted.